What We Do with the Information You Share.

The Contact Form

Your name, email address, optional phone number, subject and message go to our team by email so we can reply. We use them to answer you and to arrange the work you asked about.

The Newsletter

If you tick the box and join, we add your email address to our newsletter list with a note of where you signed up. Every newsletter has an unsubscribe link.

Chat

When you use the chat window, we keep your name and the messages you and our team exchange so the conversation can continue on your next visit. Our team reads and answers chats in Highway 20 Productions’ customer conversation system.

Messages you send us through our website chat, by text message, by email or in a voicemail may be analyzed by an artificial intelligence service we choose (currently OpenAI or Anthropic) to detect spam, test messages and urgent requests. We share the message and recent messages in the same conversation for this purpose. We do not add your name, phone number or email address, but anything you write in a message is included as written. File names, not file contents, may be checked by the AI service.

Optional Text Replies

Chat can also offer replies by text message. That is optional: you enter a phone number, tick the box to agree, and confirm it with a code. Message and data rates may apply, and you can reply STOP to unsubscribe.

We use Google Analytics to see which pages people visit, and the Meta Pixel to measure our Facebook and Instagram advertising. Both receive page views. We do not send them your name, email address, phone number or anything you type into a form or chat.

You can switch this off. Use the “Turn off analytics and ad measurement” button at the bottom of any page, and we remember your choice in your browser. We also treat a Global Privacy Control signal from your browser as a choice to opt out.

We use Cloudflare Turnstile to tell people from automated spam when you send a form or chat message. Some pages show videos from YouTube (in its privacy-enhanced mode), Vimeo or our video host, and 3D tours from Zillow. These players load as you reach them on the page, and their providers may set their own cookies.

• Brevo sends our website emails and holds our newsletter list.
• Cloudflare delivers this website and runs the Turnstile spam check.
• Highway 20 Productions’ conversation system runs the chat and, if you opt in, text replies through Twilio.
• Google and Meta receive page-view measurements as described above.

You can unsubscribe from the newsletter, stop text replies by sending STOP, and switch off analytics at the bottom of any page. To see, correct or remove information you shared with us, call (541) 829-5500 Available on the full site. or use the contact page, and tell us how to reach you.

We have not set out fixed retention periods on this page. Ask us what we hold about you and we will tell you.

We update this page when these tools change, and the date at the top shows the latest version.